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Privacy Policy

Last updated: 4/10/2026

1. Introduction

Cliporio ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI video generation platform ("Service").

This policy applies to all users of our Service, including visitors, registered users, and customers. By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, profile picture (via OAuth)
  • Payment Information: Billing address, payment method details (processed securely through our payment provider)
  • Content: Text prompts, descriptions, and any materials you upload for video generation
  • Communications: Messages, feedback, and support requests you send to us

2.2 Information Collected Automatically

  • Device Information: Device type, operating system, browser type, unique device identifiers
  • Usage Data: Pages visited, features used, time spent on pages, click patterns
  • Log Data: IP address, access times, referring URLs, error logs
  • Cookies and Tracking: Session cookies, preference cookies, analytics cookies

2.3 Information from Third Parties

  • OAuth Providers: Basic profile information when you sign in through third-party authentication
  • Payment Processors: Transaction status and payment confirmation
  • Analytics Services: Aggregated usage statistics and performance metrics

3. How We Use Your Information

We use collected information for the following purposes:

  • Service Delivery: To provide, maintain, and improve our video generation services
  • Account Management: To create and manage your account, process transactions, and maintain your token balance
  • Communication: To send service updates, security alerts, and support messages
  • Personalization: To customize your experience and provide relevant recommendations
  • Analytics: To understand usage patterns and improve our Service
  • Security: To detect, prevent, and address fraud, abuse, and security issues
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

  • Service Providers: With trusted third parties who assist in operating our Service (hosting, payment processing, analytics)
  • AI Processing: With AI service providers for video generation (data is processed securely and not retained)
  • Legal Requirements: When required by law, court order, or governmental authority
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users
  • With Your Consent: In any other circumstances with your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Secure authentication mechanisms
  • Regular security assessments and penetration testing
  • Access controls and employee training
  • Incident response procedures

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to:

  • Provide our Service and maintain your account
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve and develop our Service

Generated videos are retained according to your account settings. You may delete your videos at any time through your dashboard. Account data is retained for 30 days after account deletion to allow for recovery.

7. Your Rights (GDPR and CCPA)

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten")
  • Right to Portability: Request transfer of your data in a machine-readable format
  • Right to Restrict Processing: Request limitation of how we use your data
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
  • Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights (CCPA)

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Essential Cookies: Enable core functionality (authentication, security)
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Understand how you use our Service

You can control cookies through your browser settings. Disabling essential cookies may affect Service functionality. See our Cookie Policy for more details.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the European Commission
  • Data processing agreements with service providers
  • Compliance with applicable data protection frameworks

10. Children's Privacy

Our Service is not intended for children under 13 years of age (or 16 in the EEA). We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately at [email protected].

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related inquiries, requests, or complaints, please contact us at:

If you are in the EU and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority.