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Frequently Asked Questions

Find answers to common questions about our AI video generation platform

Getting Started

Tokens & Pricing

Video Generation

Account & Security

Technical Support

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Frequently Asked Questions

Getting Started

How do I create my first video?

What video categories are available?

How long does it take to generate a video?

Tokens & Pricing

What are tokens and how do they work?

How many tokens does a video cost?

Do tokens expire?

What payment methods do you accept?

Can I get a refund?

Video Generation

What video formats are supported?

What video resolution do you provide?

Can I customize video length?

Can I edit the generated video?

What if I'm not satisfied with the result?

Account & Security

How do I reset my password?

Is my payment information secure?

Can I delete my account?

Technical Support

My video generation failed. What should I do?

What browsers are supported?

Can I use the platform on mobile?

How do I download my videos?

Still Have Questions?